Refund policy

Online Expo Return & Refund Policy

We want you to shop with complete confidence. Our return and exchange policy covers three specific situations:

1. You Received the Wrong Product

If we accidentally deliver the wrong item:

  • Free Pickup: Online Expo will arrange and pay for the return collection from your address.

  • Fast Resolution: Once we receive the returned item, we will either dispatch the correct product or issue a full refund within 3 business days, depending on your preference.

  • Item Condition: The product must be unused, undamaged, and sealed in its original packaging.

  • Included Items: Please return all original tags, labels, invoices, warranty cards, and accessories that came with the package.

2. Change of Mind or Order Cancellation

If you decide you no longer want the product after it arrives:

  • Time Limit: You can request a return or exchange within 3 days of delivery.

  • Eligibility: The product packaging must remain completely unopened, undamaged, and sealed. We cannot accept returns if the seal or packaging has been broken.

  • Shipping Costs: You will be responsible for paying the return shipping fees.

3. You Received a Damaged Product

If your order arrives damaged in transit:

  • Unboxing Video Required: You must record a clear video while unwrapping and opening your package for the first time. This video serves as your proof of delivery damage.

  • Video Guidelines: Videos recorded after the package has already been opened will not be accepted, and the claim will be declined.

  • High-End Products: For technical or premium items, performance issues, repairs, replacements, and refunds will be evaluated by our Aftersales Department.

4. Refunds & Processing Time

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

  • Payment Method: If approved, your refund will be processed back to your original payment method within 3 business days. Please note that your bank or credit card issuer may take additional time to post the balance to your account.

  • Follow-up: If more than 3 business days have passed since your return was approved and you haven't received your funds, please contact us at support@onlineexpo.pk.

How to Start a Return

To initiate a return or exchange, contact our customer care team via email at support@onlineexpo.pk or message us on WhatsApp.

  • Return Address: Approved returns must be sent to:

    Shop No. 49, 3rd Floor, Lyric Mobile Mall, Saddar Mobile Market, Saddar, Karachi.

  • Return Authorization: Once your return is accepted, we will send you a return shipping label alongside instructions on how to send your package. Items sent back to us without requesting a return first will be rejected.

Important Notes

  • Official Support Only: All returns, exchanges, and refunds must be processed directly through the official Online Expo customer service team. Authorized third-party stores cannot process returns for purchases made with us.

  • Proof of Purchase: You must provide a receipt or proof of purchase for all return requests.